Gaya APA

Poirier, C., Walker, I. (2005). BUSINESS PROCESS MANAGEMENT APPLIED: Creating the Value Managed Enterprise . Boca Raton: J.Ross Publishing.

Gaya MLA

Poirier, Charles., Walker, Ian. "BUSINESS PROCESS MANAGEMENT APPLIED: Creating the Value Managed Enterprise". Boca Raton: J.Ross Publishing, 2005. Text.