Gaya APA

Harrington, H, J. (1991). BUSINESS PROCESS IMPROVEMENT: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness . United States of America: The McGrawHill Companies.

Gaya MLA

Harrington, H., James. "BUSINESS PROCESS IMPROVEMENT: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness". United States of America: The McGrawHill Companies, 1991. Text.