Gaya APA

Jeston, J., Nelis, J. (2006). BUSINESS PROCESS MANAGEMENT: Practical Guidelines to Successful Implementations . Oxford: Elsevier Butterworth Heinemann.

Gaya MLA

Jeston, John., Nelis, Johan. "BUSINESS PROCESS MANAGEMENT: Practical Guidelines to Successful Implementations". Oxford: Elsevier Butterworth Heinemann, 2006. Text.