Gaya APA
Tjiptono, F.
(2017).
SERVICE MANAGEMENT : Mewujudkan Layanan Prima Ed 3
.
yogyakarta:
Andi.
Gaya MLA
Tjiptono, Fandy.
"SERVICE MANAGEMENT : Mewujudkan Layanan Prima Ed 3".
yogyakarta:
Andi,
2017.
Text.